CRVS process mapping
What can process mapping do for you and your CRVS system?
CRVS processes are complex. They involve multiple institutions and individuals with parallel activity and information flows that must be integrated into a single functioning system.
Process mapping has been shown to be an extremely useful aid to systematising the analysis of CRVS systems, capturing the complexity of CRVS processes across multiple ministries and agencies, and generating a sense of unity among CRVS stakeholders in the country. The application of this methodology in 16 countries and cities has had several benefits:
- Often for the first time, CRVS stakeholders have a visually accessible end-to-end description of their processes across departments within an organisation and across different organisations.
- CRVS stakeholders have different perspectives on how the CRVS system operates. Process mapping offers the opportunity to display in one single diagram all these different views and to align stakeholders’ views of how CRVS systems operate.
- The systematic analysis of CRVS processes exposes subprocesses or milestones that are not properly designed or even non-existent (eg notification of births and deaths occurring in the community).
- Mapping processes across departmental or ministerial administrative boundaries helps to identify inefficiencies in CRVS systems such as parallel information flows, duplications or information silos.
- For countries trying to implement new interventions to strengthen CRVS systems, process maps have been essential to help integrate these interventions into the routine system and to avoid ‘project type’ actions.
- Process mapping helps standardise procedures and assign functions and responsibilities within and across institutions.