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CRVS process mapping

The method

We have adapted existing methodology for EA and process management to address the specific requirements and country capacities of CRVS systems. 

Briefly, the entire process mapping and modelling exercise consists of four sequential phases or steps:

  1. First, a team responsible for overseeing the entire activity is assembled, and all the existing intelligence about the current system’s processes for that goal is compiled. 
  2. In a second phase, the current end-to-end flow of activities and stakeholders involved in a process is described using a process map with standard business process mapping notation (BPMN) to produce an As-Is process map. 
  3. The third phase is an analysis of the As-Is map to identify flaws in the design and areas that could be streamlined to improve the performance of the whole system. 
  4. The As-Desired (sometimes called ‘To-Be’) process map is then designed to capture the proposed changes and, finally, the gaps between the current and the future situations must be identified.

Phases for the application of process mapping and modelling to health systems

Phase 1. Preparation for the process mapping exercise

1.1. Assemble the process-modelling team

1.2. Get the necessary support

1.3. Select the process to improve

Phase 2. Description of the current process

2.1. Understand the context (stakeholders map)

2.2. Compile existing documentation

2.3. Develop the As-Is process map

Phase 3. Analysis of the current process

3.1. Assess the performance of the process

3.2. Root causes of underperforming

Phase 4. Improved process

4.1. Develop the As-Desired process map

4.2. Identify the gaps and plan for change



Read more

The Open Group (2011). TOGAF version 9.1, an Open Group standard. The Open Group.

Learn more

The CRVS Digitisation Guidebook was developed by the Africa Programme for Accelerated Improvement of CRVS (APAI CRVS). It is an online resource that provides step-by-step guidance for countries to plan, analyse, design and implement digitised systems and automated processes for CRVS. 


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