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CRVS process mapping

Process mapping and enterprise architecture

Process mapping (and modelling) is one of the tools used in enterprise architecture (EA) to describe and analyse the business architecture of a system. It is a systematic and systemic approach to understanding, analysing and optimising processes within complex and adaptive systems, such as CRVS systems, in order to achieve the intended goals.

EA is a methodology that provides a framework to describe the “fundamental concepts or properties of a system in its environment embodied in its elements, relationships, and in the principles of its design and evolution”.1

From the Open Group Architecture Forum (TOGAF) framework for EA we use three of the tools (coloured in red in the diagram below). First, the business architecture describes the key processes of the system and its stakeholders. Second, the data and information flows supporting each activity in the process are described as well as the data management activities. Finally, we identify the technology infrastructure and core applications used in each process. In a sense, the three architectures described above are three different representations of the same reality, of the same system.


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1Institute of Electrical and Electronics Engineers (2011). Systems and software engineering – architecture description. International Organization for Standardization, Geneva.

The Open Group (2011). TOGAF version 9.1, an Open Group standard. The Open Group. 

How enterprise architecture has improved CRVS in Bangladesh

Anir Chowdhury, Policy Advisor for the Access to Information Programme (a2i) at the Prime Minister's Office in Bangladesh, and National Advisor to the CRVS Steering Committee, Cabinet Division explains how the country improved registration through enterprise architecture.

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