CRVS process mapping
Process mapping: Phase 4 (improved processes)
The objective of this phase is to redesign the process to address the problems found during the analysis. There are a few points to keep in mind during this phase:
- The core team needs to consider the process from end to end across all stakeholders
- Any change to the process will have an impact on the rest of the system.
- This phase is not about automating manual activities but rethinking the entire flow.
- Technology is a means to improve the performance of the system, but not an end.
- Solutions must be based on the consensus of all relevant stakeholders.
The core team must develop the As-Desired process map and analyse its implications if it is implemented. The final step in the exercise would be to identify the gaps between the As-Is process and the As-Desired process and plan to migrate from the current situation to the future design.
Aspects to consider when analysing future implications of changes in processes
- Legal and regulatory framework in the country
- Human resource requirements
- Job description and potential to assign new functions to existing staff
- Implications of the use of new technology (maintenance, software modifications, and so on)
- Training needs and social capital
- Existing communication channels among stakeholders and potential need for new channels.