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CRVS process mapping

Process mapping: Phase 2 (current processes)

At the end of this phase, all relevant CRVS stakeholders will have a clear understanding of the current end-to-end core processes in their system. They will also have their discussions and agreements documented in the form of process maps.

A process map is a graphical description of the end-to-end activities in a process, showing the different stakeholders involved and, in our case, some details about the information flows and information architecture. The first version of the process map is usually based on all available documentation (see list below). We strongly recommend using standard BPM notation to create the maps.

Example documents

Examples of these documents include:

  • Reports from previous process mapping activities
  • Strategic documents about the vision, mission, aims and goals of the CRVS system
  • Relevant laws and regulations
  • Standard operating procedures and workflows diagrams
  • Operational guidelines, manuals and protocols
  • Job descriptions of staff involved in the process
  • Memorandums of understanding between stakeholders
  • Performance monitoring reports
  • International standards about the process under analysis.

The first step in the development of the maps is to identify all stakeholders involved in the different activities of the process. They are represented as swim lanes in the map. Then all activities and decision points must be plotted in the map in a logical way. Finally, the information flows and storage must be identified and displayed.

Generic process map

See an example of a generic process map below:


See the essential BPMN symbols and their meanings below

 Each swim lane represents one stakeholder involved in the process. All activities, decision points or events located in one line are   implemented or made by this actor

 Represents an ‘atomic’ activity (one that cannot be further disaggregated)

 Event that triggers the chain of activities of the process. Usually there is only one start event for one process

 A specific path in the process ends at this point

 Events that occur within the sequence of activities of a process

 Shows the sequence flow of tasks, gateways and events in a process

 Breaks the flow of activities into two or more mutually exclusive paths based on a condition

 Represents two concurrent tasks or paths in a process

 Shows where data and information are stored in the process (either paper-based or electronic)

 Represents an exchange of information

Table adapted from

Read more

International Electrotechnical Commission (2013). Information technology — Object Management Group Business Process Model and Notation. International Organization for Standardization, Geneva. 

Owen M et al (2004). BPMN and business process management: an introduction to the new business process modeling standard. BP Trends.

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