CRVS process mapping
Process mapping: Phase 2 (cont.) (‘understanding workshops’)
The next step in the methodology is to hold what have been called ‘understanding workshops’ with relevant stakeholders from the country (NSO, Ministry of Health and civil registration authority are the primary focuses).
The two main objectives of these workshops are to:
- Get more details to describe the current process from end to end
- Bring all relevant stakeholders to a common understanding of how the process is operating under its current design.
During this phase of a process mapping exercise, the discussions to get to agreement about how the CRVS system operates are as important as getting an accurate map. That is why creating spaces for participation and having all the relevant stakeholders in the room are crucial elements for the success of these workshops.
Process mapping workshop, Tanzania