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CRVS process mapping

Guiding principles to strengthen CRVS processes design

When improving the design of the CRVS operations, countries will have the opportunity to digitise (and automate) some of the services provided by CRVS systems. A systematic assessment of the processes to be digitised is one of the key elements in any successful digitisation project. It is not enough to transform paper-based processes into digital processes. CRVS processes can (and must) be streamlined to fulfil the objectives of the system, to improve efficiency and to provide better services to users. Technology is only an aid. It must be aligned with the processes, information flows and capacities of the countries.

Although CRVS processes vary widely, they can be analysed systematically using the ‘Ten CRVS milestones’ as a framework and process mapping to describe them in a standardised way. This cycle of describing the current processes, analysing them and proposing the future design is an approach that must be implemented routinely in complex systems such as CRVS systems. It would greatly inform decision-making processes and would provide a foundation upon which to identify ways to improve CRVS systems performance.


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The CRVS Digitisation Guidebook was developed by the Africa Programme for Accelerated Improvement of CRVS (APAI CRVS). It is an online resource that provides step-by-step guidance for countries to plan, analyse, design and implement digitised systems and automated processes for CRVS.


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