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CRVS process mapping


Process mapping is an extremely useful tool to help understand CRVS systems and strengthen their design. Process maps can capture complexity and meaningfully display the multiple interactions (or lack of them) among different stakeholders. A map provides a visually accessible end-to-end description of all activities in a process, across departments, within an organisation, and across different institutions.

Process maps help stakeholders to share a common view of the system, which then aids in identifying problems in the system and finding solutions. Usually, stakeholders within a system have limited views of the different operations within the processes in which they participate. Sometimes they differ in their visions and objectives for the system. Process mapping offers the opportunity to share these different views in a graphical way and compile them into a single diagram.

Process mapping is a new way of looking at health system processes and stimulates innovative thinking and pioneering solutions that will consider not only the technical aspects of a problem but also their causal roots and the systemic implications of the solutions.

How enterprise architecture has improved CRVS in Bangladesh

Anir Chowdhury, Policy Advisor for the Access to Information Programme (a2i) at the Prime Minister's Office in Bangladesh, and National Advisor to the CRVS Steering Committee, Cabinet Division explains how the country improved registration through enterprise architecture.

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